
Frequently Asked Questions
Let us know how we can make your stay with us memorable! Our staff delights in nothing more than making your trip to New York everything you hoped for. We customize all our suggestions based on your unique wishes and desires.
If you may have any special requests, please contact our Concierge Team .
What time is check-in and check-out?
Check-in time is at 3pm. Should you arrive earlier and your room is not yet ready, we will be happy to store your baggage for you. Feel free to relax in the Club Room or explore the city until your room is ready.
Check-out time is 1:00 PM. Please call our reception desk if your departure is delayed. We will make every effort to accommodate you.
Do you have a Resort Fee? If so, what’s included?
Yes, we charge a $25 per night resort fee inclusive of taxes. This nightly fee includes:
- Morning Refreshments
- Daily Snacks & Refreshments
- High-Speed Wireless Internet
- Bottled spring water, replenished daily
- Turn down Service
- Local and Toll-Free Calls
- Computer station with printing & fax access
- Library with Books and Newspapers
- Secure package & luggage area
- Concierge Services - 24 hours a day
- 1:00pm check out
Are pets allowed?
Only service animals are allowed at the Hotel Elysée. If you have a service animal, please advise us at time of reservation. There is a $50 service fee per stay for deep cleaning and as always, guests are liable for any damages to the room. The service animal may not be allowed to be left in the room unaccompanied.
What is the best form of transportation from the airport?
From LaGuardia Airport:
- Taxi: $40-$60 + tip and tolls
- Luxury Sedan: all-inclusive $134.00.
- Public Transportation; subway train: $2.75
- Taxi: $52 flat rate + tip and tolls to anywhere in Manhattan
- Luxury Sedan: all-inclusive $163.00.
- Public Transportation; subway & air-train: approx. $10
From Newark Airport:
- Taxi: (approx) $60-$70 + tip & tolls
- Luxury Sedan: all-inclusive $176.00.
- NJ Transit from Newark Airport Airtran to Penn Station: (approx)$10.50
**Please contact our concierge staff if you would like to inquire about rates to reserve a town car or limousine for pick up at any of these airports. info@elyseehotel.com**
From JFK Airport:
Can the hotel accomodate a large family?
There are many options available to accommodate a traveling family. We suggest that you please call the hotel directly or email us at info@elyseehotel.com for arrangements.
Please note that groups are considered to be five or more rooms. Please contact our Sales Department to confirm rates, availability and cancellation policy.
Do I need a credit card to check in?
Guests must provide a credit card to the hotel at time of check in to guarantee the hotel charges. We recommend you do not use a debit card for this. When you arrive and register, we must get authorization approval from your bank or card issuer for the amount equal to the room and taxes due for the stay as well as an additional $50 per day to allow for incidental charges during your stay such as phone service, room service, valet service and more.
A hold may be placed on your card account for the full authorized amount, through your date of check-out and such hold may not be released for 72 hours from the date of check-out or longer at the discretion of your card issuer. Our tip for travelers is whether you stay with us or at any other hotel, please be sure before your stay to secure a credit limit on your card that will comfortably allow for your room and taxes as well as the pre-authorization for incidentals plus all the shopping and activities you’ll want to enjoy in NYC.
Prepaying your stay before you arrive will get you the best rate on our website and will also limit the amount we authorize to just the $50 per day for incidentals. If you have any questions, please feel free to contact us at info@elyseehotel.com
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Why You'll Love the Hotel Elysée
- Included in our Resort Fee of just $25.00 per night:
- Morning Refreshments available daily in our Club Room
- Daily snacks & refreshments in our Club Room
- Bottled Water upon Arrival
- Turndown Service Available on Request; Based on Availability
- Local & toll-free calls
- Passes to TMPL Health Club
- Fax & Packaging Service
- Library with books, newspapers, computer & printer