Frequently Asked Questions
Q.What time is check-in and check-out?
Check-in time is at 3pm. Should you arrive earlier and your room is not yet ready, we will be happy to store your baggage for you. Feel free to relax in the Club Room or explore the city until your room is ready.
Check-out time is 1:00 PM. Please call our reception desk if your departure is delayed. We will make every effort to accommodate you.
Q.Do you have a Resort Fee? If so, what’s included?
Yes, we charge a $25 per night resort fee inclusive of taxes. This nightly fee includes a daily Continental Breakfast Buffet, 3-Hour Wine & Cheese Reception, all-day Refreshments, High-Speed Wireless Internet, Bottled Water, Turn down Service, Free Local and Toll-Free Calls, Fax and Package Service, Library with Books and Newspapers, Health Club Passes and more!
Q.What is on the menu for Breakfast?
Breakfast is served daily in our Club Room lounge on the 2nd floor. Selections include: hot oatmeal, hard-boiled eggs, whole wheat toast, assorted croissants, mini-muffins, Danish and scones, bagels with cream cheese, peanut butter, preserves and butter, nutella, fresh whole fruit and fruit salad with melon and berries, fresh orange, apple and cranberry juice, assorted cereals, assorted yogurts, and a selection of international coffees and teas. Soymilk and gluten free options are available upon request. Please advise the hotel in advance so we can accommodate these requests, as they are not available unless requested. Monday - Friday 7 am - 10:30 am; Saturday & Sunday 7 am - 11 am.
Q.What neighborhood restaurants do you recommend?
Guests can enjoy world-renowned cuisine from restaurants such as Monkey Bar, Bill's, Cellini, BLT Steak, Le Bernardin, Casa Lever, Fig & Olive, Tao, Felidia, Sushi-Ann, Dos Caminos, La Grenouille, Le Cirque, Mr. Chow, Il Gatto Pardo, Nerai…just to name a few.
Q.What is the smoking policy?
The Hotel Elysee is a smoke free hotel. Guests who wish to smoke must go outdoors. There is a $200 clean up fee for anyone who breaks this policy.
Q.Are pets allowed?
Only service animals are allowed at the Hotel Elysée. If you have a service animal, please advise us at time of reservation. There is a $50 service fee per stay for deep cleaning and as always, guests are liable for any damages to the room. The service animal may not be allowed to be left in the room unaccompanied.
Q.Do I need a credit card to check in?
Guests must provide a credit card to the hotel at time of check in to guarantee the hotel charges. We recommend you do not use a debit card for this. When you arrive and register, we must get authorization approval from your bank or card issuer for the amount equal to the room and taxes due for the stay as well as an additional $50 per day to allow for incidental charges during your stay such as phone service, room service, valet service and more.
A hold may be placed on your card account for the full authorized amount, through your date of check-out and such hold may not be released for 72 hours from the date of check-out or longer at the discretion of your card issuer. Our tip for travelers is whether you stay with us or at any other hotel, please be sure before your stay to secure a credit limit on your card that will comfortably allow for your room and taxes as well as the pre-authorization for incidentals plus all the shopping and activities you’ll want to enjoy in NYC.
Prepaying your stay before you arrive will get you the best rate on our website and will also limit the amount we authorize to just the $50 per day for incidentals. If you have any questions, please feel free to contact us at firstname.lastname@example.org
Q.Forgot something? Need something extra in your room to be more comfortable? Just let us know! We keep many items on hand for the comfort of our guests.
Foam Mattress Topper
Memory Foam Pillows
Sleep Phone System
and so much more
Q.What is the best form of transportation from the airport?
From LaGuardia Airport:
- Taxi: $30-$40 + tip and tolls
- Luxury Sedan: all-inclusive $107.
- Public Transportation; subway train: $2.75
From JFK Airport:
- Taxi: $52 flat rate + tip and tolls to anywhere in Manhattan
- Luxury Sedan: all-inclusive $121.
- Public Transportation; subway & air-train: approx. $10
From Newark Airport:
- Taxi: (approx) $60-$70 + tip & tolls
- Luxury Sedan: all-inclusive $145.
- NJ Transit from Newark Airport Airtran to Penn Station: (approx)$10.50
Please contact our concierge staff if you would like to inquire about rates to reserve a town car or limousine for pick up at any of these airports. email@example.com
Q.Can the hotel accomodate a large family?
There are many options available to accommodate a traveling family. We suggest that you please call the hotel directly or email us at firstname.lastname@example.org for arrangements.
Please note that groups are considered to be five or more rooms. Please contact our Sales Department to confirm rates, availability and cancellation policy.
Q.Do you offer Laundry/Dry Cleaning Service?
Absolutely! We offer same day dry cleaning for articles handed in before 9:00am Monday to Saturday. Laundry/Valet bags and forms are available in the bedroom closet.
Q.Do you have a fitness center onsite?
Unfortunately, since we are a small hotel we do not have a fitness center on the property. However, we offer passes to the New York Sports Club which is equipped with a sauna, weights and exercise machines, only 3 blocks away.
Q.Does the Hotel Elysée speak my language?
We have a small but international staff and among all of us, here are some of the languages spoken at the Hotel Elysée:
Czech, Slovak, French, Polish, Spanish, German, Singhalese, Creole and English.
Why You'll Love Hotel Elysée
- All included with your $25 per night resort fee:
- Continental Breakfast Buffet
- 3-Hour Wine & Hors d'oeuvres Reception
- All-day Refreshments in our Club Room
- High-Speed Wireless Internet
- Bottled Water, Turndown Service
- Local and Toll-Free Calls
- Fax and Package Service
- Library with Books and Newspapers
- Health Club Passes and more!
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